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<p id="isPasted">We hope you&#x2019;re happy with your VITURE products. However, if you are not completely satisfied with your purchase, you may return it within <strong>30 days of receipt</strong> for a refund.</p><h3 id="return-eligibility"><strong>Return Eligibility</strong></h3><ul><li><p>All return requests must be initiated within 30 days of receiving your order.</p></li><li><p>Items must be returned in their original packaging.</p></li></ul><h3 id="how-to-start-a-return"><strong>How to Start a Return</strong></h3><p>To begin the return process, please contact our support team at happycustomer@viture.us and include your order number.</p><p>Once your return request is approved, please securely pack the item(s) in the original packaging and follow the return instructions provided by our team.</p><h3 id="return-shipping"><strong>Return Shipping</strong></h3><p>Customers are responsible for all return shipping costs. We strongly recommend using a trackable shipping method, as we are not responsible for returns lost in transit.</p><h3 id="non-returnable-items">Non-Returnable Items</h3><p>The following items cannot be returned:</p><ul><li><p>Customized or personalized items</p></li></ul><p><br></p>

We hope you’re happy with your VITURE products. However, if you are not completely satisfied with your purchase, you may return it within 30 days of receipt for a refund. All return requests must be initiated within 30 days of receiving your order. I

Return Policy

Returns & Warranty

US Orders

International Orders

Shipping

Refunds

What iPhones can use the VITURE X-Ray Pro? Is there anything else we have to use?

Which devices are compatible with VITURE Luma Series XR Glasses?

What's the difference between Luma, Luma Pro, Luma Ultra and Beast? Which One Should I choose?

What are XR glasses? How do Luma models differ from VR headsets?

What's new in the Luma series (Luma, Luma Pro, Luma Ultra) and Beast?

What are the resolution and refresh rate of Luma and Beast?

What are the field of view (FOV) and screen size?

What about the screen quality and brightness?

Does Luma support native 3D (SBS) video?

How does Electrochromic Film work?

What are 3DoF and 6DoF capabilities on Luma and Beast?

Which models support myopia (diopter) adjustment?

How do I get the sharpest view?

How do I choose the right IPD size?

How is the audio output on Luma and Beast?

What’s included in the box?

Luma Series XR Glasses — Specs & Functions

What does the Pro Neckband do?

What is the battery life and charging capacity?

What apps are supported on the Pro Neckband? How do I install them?

What are SpaceWalker and Android modes on the Pro Neckband? How do I switch between them?

How do I use hand gestures on the Pro Neckband?

What is Ambient Mode and how do I enable it?

Pro Neckband — Specs & Functions

Which devices work with VITURE Pro Mobile Dock?

Does the Pro Mobile Dock support 3D?

What is the battery capacity and passthrough power?

Mobile doc - Specs & Functions

What is the HDMI XR Adapter used for?

Can I watch SBS 3D with the HDMI XR Adapter?

What does the USB-C XR Charging Adapter do, and which devices are compatible?

Adapters — USB-C XR Charging Adapter & HDMI XR Adapter

What is SpaceWalker app and where can I use it?

What is Immersive 3D and where can I use it?

Do I need to pay for SpaceWalker and Immersive 3D apps?

How do I enable 3DoF/6DoF in SpaceWalker app?

What if I want to use SpaceWalker and Immersive 3D apps on my PC without a USB-C port that supports DisplayPort Alt Mode?

Why is the screen black when I watch movies or TV series using Immersive 3D on my computer?

Return PolicyUpdated a month ago

Return Eligibility

How to Start a Return

Return Shipping

Non-Returnable Items