Thank you for your purchase — we hope you’re happy with your VITURE products! However, if you are not completely satisfied you may return it to us within 30 days for a refund. Please refer below for more information on our return policy. All returns

Thank you for your purchase &#x2014; we hope you&#x2019;re happy with your VITURE products! However, if you are not completely satisfied you may return it to us within 30 days for a refund. Please refer below for more information on our return policy.All returns must be postmarked within thirty (30) days of receipt.To begin the return process, secure the item(s) you are returning in its original packaging and contact us at&#xA0;<a href="mailto:happycustomer@viture.us">happycustomer@viture.us</a> with your order number. Please note that you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return.Free 30-Day Returns&#xA0;for non-customized items.Note:&#xA0;Customized items are not returnable.

Returns

After receiving your return and inspecting the condition of your item, we will process your return. Please allow at least seven (7) days from the receipt of your item to process your return. Refunds may take 1-2 billing cycles to appear on your credi

After receiving your return and inspecting the condition of your item, we will process your return.Please allow at least seven (7) days from the receipt of your item to process your return.Refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your credit card company. We will notify you by email when your return has been processed.

Refunds

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What iPhones can use the VITURE X-Ray Pro? Is there anything else we have to use?

Which devices are compatible with VITURE Luma Series XR Glasses?

What's the difference between Luma, Luma Pro, Luma Ultra and Beast? Which One Should I choose?

What are XR glasses? How do Luma models differ from VR headsets?

What's new in the Luma series (Luma, Luma Pro, Luma Ultra) and Beast?

What are the resolution and refresh rate of Luma and Beast?

What are the field of view (FOV) and screen size?

What about the screen quality and brightness?

Does Luma support native 3D (SBS) video?

How does Electrochromic Film work?

What are 3DoF and 6DoF capabilities on Luma and Beast?

Which models support myopia (diopter) adjustment?

How do I get the sharpest view?

How do I choose the right IPD size?

How is the audio output on Luma and Beast?

What’s included in the box?

Luma Series XR Glasses — Specs & Functions

What does the Pro Neckband do?

What is the battery life and charging capacity?

What apps are supported on the Pro Neckband? How do I install them?

What are SpaceWalker and Android modes on the Pro Neckband? How do I switch between them?

How do I use hand gestures on the Pro Neckband?

What is Ambient Mode and how do I enable it?

Pro Neckband — Specs & Functions

Which devices work with VITURE Pro Mobile Dock?

Does the Pro Mobile Dock support 3D?

What is the battery capacity and passthrough power?

Mobile doc - Specs & Functions

What is the HDMI XR Adapter used for?

Can I watch SBS 3D with the HDMI XR Adapter?

What does the USB-C XR Charging Adapter do, and which devices are compatible?

Adapters — USB-C XR Charging Adapter & HDMI XR Adapter

What is SpaceWalker app and where can I use it?

What is Immersive 3D and where can I use it?

Do I need to pay for SpaceWalker and Immersive 3D apps?

How do I enable 3DoF/6DoF in SpaceWalker app?

What if I want to use SpaceWalker and Immersive 3D apps on my PC without a USB-C port that supports DisplayPort Alt Mode?

Why is the screen black when I watch movies or TV series using Immersive 3D on my computer?